Aug 31st, 2020
Eric LoMonaco, Director of Diagnostic and Interventional Radiology at Community Hospital in the Monterey Peninsula. LoMonaco joins SROA Soundboard - a podcast for SROA to discuss how he improved patient experience at Community Hospital.
LoMononco presented at the 2019 Annual Meeting.
In this episode you'll hear about:
- How consumerism is changing
- What patient experience means
- Excellence 24/7
- Changes implemented to improve patient experience
- Staff response to changes
- How long to start to make changes
- Effects on other departments
- Tips to healthcare leaders