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Eric LoMonaco, Director of Diagnostic and Interventional Radiology at Community Hospital in the Monterey Peninsula. LoMonaco joins SROA Soundboard - a podcast for SROA to discuss how he improved patient experience at Community Hospital.

LoMononco presented at the 2019 Annual Meeting.

 

In this episode you'll hear about:

  • How consumerism is changing
  • What patient experience means
  • Excellence 24/7
  • Changes implemented to improve patient experience
  • Staff response to changes
  • How long to start to make changes
  • Effects on other departments
  • Tips to healthcare leaders
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